Refund policy

30-day returns and size exchanges

Contact us with your order number within 30 days of receiving your order to request a refund or size exchange. This includes pre-orders: the return period starts when your order arrives.

Item condition

For change-of-mind returns, items must be unworn, unwashed and in their original condition with tags attached.

Free return postage

We cover return postage for eligible returns. Please contact us with your order number before sending your item back. We will arrange return postage and provide the return address.

Refunds and exchanges

Once your eligible return has arrived and been inspected, we will refund the returned item to your original payment method. Size exchanges depend on availability; if your preferred size is unavailable, we can arrange a refund instead.

Your payment provider may take additional time to show the refund in your account.

Faulty or incorrect items

If an item arrives faulty, damaged or does not match its description, please contact us with your order number and details of the issue.

Faulty items are handled separately under the Australian Consumer Law. These rights are not limited by our 30-day change-of-mind policy or its unworn-and-tags-attached conditions. We cover reasonable return postage for confirmed faults and provide a repair, replacement or refund where required.